Q: Do you deliver to all Provinces?
A: Orders can be delivered to all Provinces.
Q: How much assembly is required?
A: Other than having to place the legs, our tables are built and shipped as one piece.
Q: What kind of things should I consider for my delivery?
A: To avoid delivery day disappointments, measure the area you plan to place your table before placing your order. Measure any doorways (height and width) through which the table must pass to get to its final position in your home. Identify any delivery obstacles - is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles?
Q: Can orders be shipped to a P.O. Box?
A: Small packages (16" in length and 8" high) can be shipped to P.O. Boxes, anything larger P.O. Box delivery is not available.
Q: How are shipping and handling charges calculated?
A: Shipping calculated on distance from Airdrie, Alberta.
Q: How will my order be delivered?
A: The size and weight of your purchase are factors that determine the most efficient delivery method.
Q: What am I responsible for upon delivery?
A: Please arrange for an adult to be present when the truck arrives. deliveries will not be left at the door of a residence or business. Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged. In the event that there is damaged or incorrect packages, please retain the item(s), indicate the problem on the delivery receipt and contact us within 48 hours of your delivery. A signed delivery receipt, without notations of damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition.
Q: Can I have my delivery time specific?
A: Yes, but this can only be requested when we contact you at the final shipping stage, extra charges will apply. Once your order is in the hands of the transport company, specific time requests are not possible.
Q: Can I have the transport company hold my order at their facility for a period of time?
A: No, transport companies will not hold product at their terminal.
Q: Can I have my order taken into the house?
A: In home deliveries must be requested during quoting as additional bodies must accompany the delivery driver to move the table in.
Q: I live in a condo or apartment building what should I be concerned with?
A: You can request to have it delivered to your door, additional charges will apply. Please ensure you indicate any accessibility issues with us prior to shipping your product to avoid any up-charge from the transport company.
Q: Will the shipping company take away any pallets or wrapping?
A: No, the transport company will not remove pallets or wrapping materials from the shipment.
Q: What do I do if my order has shipped and I need to reschedule the arrival day?
A: We understand timing is important, so if you need to reschedule the date, contact Orenda Game Tables as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives.
Q: What additional fees may apply?
A: There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery. [For example, if you need a specified time window, your address is not tractor trailer accessible, you were not available for your scheduled delivery, delivery not made due to unsafe conditions, not indicating missing pieces on the delivery note, etc.]
A: Orders can be delivered to all Provinces.
Q: How much assembly is required?
A: Other than having to place the legs, our tables are built and shipped as one piece.
Q: What kind of things should I consider for my delivery?
A: To avoid delivery day disappointments, measure the area you plan to place your table before placing your order. Measure any doorways (height and width) through which the table must pass to get to its final position in your home. Identify any delivery obstacles - is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles?
Q: Can orders be shipped to a P.O. Box?
A: Small packages (16" in length and 8" high) can be shipped to P.O. Boxes, anything larger P.O. Box delivery is not available.
Q: How are shipping and handling charges calculated?
A: Shipping calculated on distance from Airdrie, Alberta.
Q: How will my order be delivered?
A: The size and weight of your purchase are factors that determine the most efficient delivery method.
- 1) Small/light items are shipped by courier or mail (UPS, Purolator, or Canada Post). You’ll receive notification as soon as the order ships.
- 2) large items will be delivered by either Orenda Game Tables (depending on the proximity of the final destination) or by selected transport companies equipped to handle heavy packages.
Q: What am I responsible for upon delivery?
A: Please arrange for an adult to be present when the truck arrives. deliveries will not be left at the door of a residence or business. Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged. In the event that there is damaged or incorrect packages, please retain the item(s), indicate the problem on the delivery receipt and contact us within 48 hours of your delivery. A signed delivery receipt, without notations of damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition.
Q: Can I have my delivery time specific?
A: Yes, but this can only be requested when we contact you at the final shipping stage, extra charges will apply. Once your order is in the hands of the transport company, specific time requests are not possible.
Q: Can I have the transport company hold my order at their facility for a period of time?
A: No, transport companies will not hold product at their terminal.
Q: Can I have my order taken into the house?
A: In home deliveries must be requested during quoting as additional bodies must accompany the delivery driver to move the table in.
Q: I live in a condo or apartment building what should I be concerned with?
A: You can request to have it delivered to your door, additional charges will apply. Please ensure you indicate any accessibility issues with us prior to shipping your product to avoid any up-charge from the transport company.
Q: Will the shipping company take away any pallets or wrapping?
A: No, the transport company will not remove pallets or wrapping materials from the shipment.
Q: What do I do if my order has shipped and I need to reschedule the arrival day?
A: We understand timing is important, so if you need to reschedule the date, contact Orenda Game Tables as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives.
Q: What additional fees may apply?
A: There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery. [For example, if you need a specified time window, your address is not tractor trailer accessible, you were not available for your scheduled delivery, delivery not made due to unsafe conditions, not indicating missing pieces on the delivery note, etc.]
